Welcome to Excellence

Welcome to Excellence is the most successful customer service training initiative in the country. Over 300,000 people have already benefited from taking part. The one-day training programmes provide front-line employees, managers, volunteers and students with the skills they need to provide high standards of service to customers on a consistent basis.

There are nine one-day Welcome to Excellence training programmes:

• Welcome Host
• Welcome Host Gold
• Welcome Host Plus
• Welcome All
• Welcome E-business
• Welcome International
• Welcome Line
• Welcome Management
• Lead, Motivate and Succeed

Full details of each course can be found at www.welcometoexcellence.co.uk

The benefits to you:

• achieve excellence in customer service.
• exceed guest needs and expectations, guaranteeing satisfaction.
• deliver an experience a guest can value.
• provide an environment where courtesy, helpfulness and a warm welcome are standard.

Training programmes are delivered by high-quality and experienced trainers. The training programmes includes a variety of training activities to ensure an interesting and enjoyable day.

EET Level 1 to 3 Members can receive discounts of between 10-20% (depending on
Membership level); and a free course at Level 4 (for up to 16 delegates) - for more information please visit our Membership section

For further information, please contact Jenny Sheppard on +44 (0)1284
727493. jsheppard@eet.org.uk

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Downloads

Click here to read about how Wroxham Barns in Norfolk benefited from the Welcome Host training

Please note: this document is in pdf format, and you will need Adobe Acrobat Reader
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